Privacy policy
Last updated: May 25, 2025
This Privacy Policy explains how Trade Supplies UK (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, purchase from, or otherwise interact with tradesuppliesuk.co.uk (the “Site”) or communicate with us (collectively, the “Services”). “You” and “your” refer to you as the user of the Services—whether you are a customer, website visitor, or another individual whose information we collect under this Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will post the revised version on the Site and update the “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information from a variety of sources, as outlined below. In addition to the specific uses set out in each section, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms, and protect or defend our rights and those of our users.
What Personal Information We Collect
| Category | Specific Data (Examples) |
|---|---|
| Contact details | Name, address, phone number, email |
| Order information | Billing/shipping addresses, payment confirmation, order history |
| Account information | Username, password, security questions |
| Customer‑support | Messages you send us |
| Usage Data | Device/browser details, IP address, cookies & similar technologies |
| Geolocation data | IP‑derived or device‑based location |
Information We Collect Directly From You
We collect any information you provide in forms, checkout, account creation, or customer‑support interactions. Certain features cannot function without this information.
Information We Collect Automatically
We collect Usage Data via cookies, pixels, and similar technologies to operate, secure, and improve our Site.
Information We Obtain From Third Parties
We receive data from vendors and partners (e.g., Shopify, payment processors, analytics providers). All third‑party data is handled in line with this Policy.
How We Use Your Personal Information
| Purpose | Legal Basis (EEA) | Details |
|---|---|---|
| Providing Products & Services | Contract | Process payments, fulfil orders, manage accounts, arrange shipping/returns. |
| SMS & Email Marketing | Legitimate interest or consent | Send promotional email and SMS messages (details below). |
| SMS Programme – Best‑Practice Disclosures | Legitimate interest or consent | • We collect phone numbers when you provide them at checkout, opt‑in pop‑ups, or account pages.• Phone numbers are used to send order updates, promotional offers, and abandoned‑cart reminders via SMS.• We do not share, sell, or rent SMS opt‑in data or consent to non‑affiliated third parties. |
| Abandoned‑Cart SMS | Legitimate interest | “Trade Supplies UK’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart‑reminder messages via SMS.” |
| Security & Fraud Prevention | Legitimate interest | Detect and investigate fraud or malicious activity. |
| Service Improvement & Support | Legitimate interest | Respond to enquiries, improve Site performance and user experience. |
Cookies
We use cookies to power and improve our Site (e.g., remember preferences, run analytics). Details of Shopify‑related cookies are available at https://www.shopify.com/legal/cookies.
How We Disclose Personal Information
We may disclose your information:
-
Vendors/service providers (IT, payments, fulfilment, analytics)
-
Business & marketing partners – excluding SMS opt‑in data and consent, which are never shared with non‑affiliated third parties
-
Affiliates within our corporate group
-
Legal & business transfers – e.g., mergers, compliance with subpoenas, or to protect rights
| Personal‑Information Category | Typical Recipients |
|---|---|
| Identifiers, commercial information, Usage Data, geolocation | Vendors, partners, affiliates (as above) |
We do not use or disclose sensitive personal information without consent or to infer characteristics about you.
Third‑Party Websites & Links
Our Site may link to websites or online platforms operated by third parties. We are not responsible for the privacy or security of such sites. Review their policies before submitting information.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from children under 16. Parents or guardians may contact us to request deletion of such data.
Security & Retention
No security system is perfect, and information in transit may not be secure. We keep personal information only as long as necessary for the purposes described in this Policy or as required by law.
Your Rights
Depending on where you live, you may have rights to access, delete, correct, port, or restrict processing of your personal information; withdraw consent; or opt out of certain data uses (e.g., targeted advertising). To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about our data practices, contact us using the details below. You may also have the right to lodge a complaint with your local data‑protection authority.
International Users
We may transfer, store, and process your data outside your home country. When transferring data from the EEA or UK, we rely on mechanisms such as the EU Standard Contractual Clauses unless the destination country has been deemed adequate.
Location Tracking & Location‑Based Services
We process IP‑derived or device‑based location data to tailor content, prevent fraud, and meet regional requirements. This data is collected automatically and used only for the purposes listed.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, email support@tradesuppliesuk.co.uk or write to:
Trade Supplies UK
Unit 7, Long Island Park,
Carlisle CA2 5AS, United Kingdom
By continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy, including our SMS marketing practices and your related rights.
